Commitment To Professionalism
“Customer Service is not what we do,
but who we are. The sole reason we are in business is to make life less difficult for our clients.”
Meet the Team
Claudia was born and raised in a small town in the province of Newfoundland Labrador before moving to Whitecourt in 1998. Quickly after arriving “out west” she began her career in the insurance industry working as a receptionist at a local insurance brokerage. It didn’t take long for Claudia to move up the ranks and eventually become an office manager. In that same time, she also achieved the highly recognized industry designations of CAIB and CPIB.
Then in 2016 the next chapter of Claudia’s career began when she opened a brokerage of her own which she proudly named Timberland Insurance which is a reflection of the forestry industry which is one of the many industries that Whitecourt is proud to call its own.
In her spare time, she enjoys camping, spending time with family and friends and if you know Claudia at all you know that her biggest passion is of course her love of dogs.
Chris was born and raised in Edmonton Alberta. With numerous family members in the industry, he began his insurance career in 2003. After 11 years on the insurance company side where he held various Commercial Underwriting Positions, he made the move to Business Development Advisor where he travelled the province visiting, learning and working with brokers across Alberta.
Chris felt the need to make a move to the broker side and joined C.J Campbell Insurance in 2014 as a Commercial Account Executive. He became a partner at the firm by 2018 and currently holds the position of the Commercial Lines Manager.
Chris is sports fanatic whose passions are golfing, soccer, pickleball and most importantly cheering on his twin boys at one of their many sporting events.
Raya started her insurance career in 1994. She started as a receptionist and soon after got her insurance license. She worked in personal insurance and then commercial insurance before finally moving into accounting and IT which is where her passion truly is. Raya joined Timberland insurance in 2013 as our Controller and Human Resources Manager.
In her leisure time, Raya spends time at the lake with her family and friends, she plays slo-pitch, and loves to watch her son play hockey.
Jami-Lynne came to Timberland in the summer of 2017 as a temporary employee. She quickly realized that she wanted to be a permanent part of the Timberland family, and with no insurance background, she began her insurance education journey. She quickly earned herself a position as a Commercial Account Manager, and most recently became a Commercial Account Executive. Her main focus is to retain small to mid-sized commercial clients, while exceeding service expectations and growing strong relationships.
In the winter months you will find Jami and her daughter in the stands of some hockey rink in Europe cheering on her husband. With advancements in technology and the changes in the ways we do business, Jami is able to work remotely during these months and still be available to provide excellent service.
Deserai was born and raised in Chilliwack BC and then after moving to Fort St. John she started in the insurance industry in 2011 focusing primarily on automobile insurance. In 2013 she moved to Alberta where she continued working in personal lines Insurance with an independent broker. Then in 2014, she switched roles and moved into commercial lines as an Account Assistant. It didn’t take long for her to realize that this was a great fit and she quickly moved into her existing role as a Commercial Lines Account Manager.
Deserai thrives in the team dynamic that insurance provides and thoroughly enjoys making life as easy as possible for clients.
In her free time, Deserai has a love for meditation, yoga and all things wellness and spending time with her husband and two kids in Fort Saskatchewan.
Madison started her insurance career in 2011 as a receptionist for an insurance company in Edmonton where she quickly moved her way up into a Commercial Auto underwriting position. After a few years on the company side, she decided to make the next move and join the broker force to expand her product knowledge. Madison joined Timberland in 2023 and with her experience and passion for Agriculture and Commercial Insurance has become a very welcomed addition to the team.
Madison loves to have fun dance parties and workouts with her two young daughters and cheer for her hometown team, Winnipeg Blue Bombers!
Cathy is an unshakable optimist, always looking for the good in people and situations. She has enjoyed 16 years as a licensed professional in the insurance industry and takes great pride in her work ethic and going above and beyond to exceed clients expectations. She is grateful and thrilled to be a part of the Timberland Insurance Team.
Outside of work she is enjoying life with her three daughters and two granddaughters, and cheering on her Oilers, Blue Jays, and Elks. If she isn’t travelling, she is always finding ways to enjoy the outdoors – fishing, hiking, lake life – and is passionate about home decor both inside and out.
Kristen comes from the small town of Onoway just west of Edmonton. She began her career with C.J. Campbell Insurance in 2003 starting as a receptionist and moving up to a Commercial Lines Assistant. Kristen took time off while her 3 children were small and came back to C.J. Campbell Insurance in 2013 getting her insurance license and began working as a Personal Lines Account Manager.
In her leisure time, Kristen spends time with her husband and 3 kids on their acreage. Kristen’s favorite place to be is in the mountains camping, hiking, kayaking and downhill skiing with her family.
Belinda originally comes from Manitoba where she lived on a family farm until 1999 at which time, she moved to Brandon for about 15 years and then moving to Whitecourt in 2014. After working for a large retail store in town for about 5 years when Belinda moved, she joined Timberland Insurance in February 2019. We quickly realized that Belinda’s many years of retail experience was a big asset to the office in helping clients and we are so thankful to have her as part of the team.
Early on Belinda demonstrated a strong desire to further her education by achieving her Level 1 insurance license in October 2019 followed by her Level 2 insurance license in December 2020. An interesting fact about Belinda is that she has a large Coca Cola memorabilia collection but drinks Pepsi!
In her personal time, Belinda loves reading while cuddling with her cat Mia and when not reading she is outside hiking and kayaking in the summer and snowshoeing in the winter.
A country girl at heart, Michelle grew up in rural Ardrossan AB. As a dedicated competitive figure skater, she spent every waking moment she could on the rink growing up. After high school she completed her BScN degree and worked as an RN for Alberta Health Services. Shortly after, she transitioned to working as the office administrator for her parent’s family run business and was there for 8+ years. Here she mastered business administration and client relationships. After having her first baby she found herself transitioning again, this time to insurance, finding herself a new member of the fiercely independent Timberland team. Outside of pursuing her career in insurance, she spends her time working out and teaching fitness classes at different studios in the Edmonton area. She loves spending time with her family, building the perfect workout playlist and eating nachos whenever possible.